Welcome to Beaumont Dental. We are always happy to help our patients, and we strive to provide the highest level of care.
The following document outlines our terms and conditions of service here at Beaumont Dental. If you have any questions or require clarification, please do not hesitate to contact us, and a member of our team will be happy to assist.
1. General Information
Beaumont Dental is committed to providing exceptional dental care and services. Please note that the information provided through any part of our website, including the forum, blog, news, main website, live chat, phone, or email, is for general informational purposes only. This information does not constitute professional dental advice. For professional dental advice, we strongly recommend scheduling a consultation with one of our qualified clinicians.
2. Treatment Planning
Once your treatment plan has been agreed upon with your dentist, we will provide you with the details. Should any changes occur due to radiographic (x-rays), clinical findings or symptoms, we will notify you promptly and discuss these updates with you. Treatment plans are valid for 90 days from the date the treatment was prescribed unless the clinical situation has changed in the interim. If you have any questions or concerns about your treatment plan, please contact us before scheduling any treatment appointments.
3. Consent Forms
Certain treatments may require the completion of a written consent form. These forms ensure that you are fully informed about the treatment, aftercare, and any associated risks before proceeding with the treatment. These are usually reviewed together with you during an appointment, and you will be provided with a digital and/or physical copy if appropriate.
4. Fees and Payments
- Payment Policy: Beaumont Dental does not operate a credit account system. Payment for all treatments is required on or before the time of the appointment.
- Laboratory Fees: For treatments requiring laboratory work, at least 50% of the total fee is due at the time of the appointment when digital scans or impressions are taken.
- Staged Payments: For more significant or comprehensive treatments, such as smile makeovers, dental implants and Invisalign®, payments can be taken in stages, as pre-agreed before starting your treatment with us.
- Finance Options: If you choose to finance your treatment through a third-party finance company, please note that the finance agreement must be signed and accepted before treatment begins. Finance is available for treatments over £600 (excluding emergency dental treatments), and a minimum deposit may be required.
- Cancellation Fees: If you cancel treatment after signing a finance agreement, a cancellation fee of up to 10% of the total finance amount may be charged to cover costs incurred up to that point.
- Payment Methods: Beaumont Dental accepts card payments, cash payments and payment via BACS. Beaumont Dental is not able to accept payments by cheque.
- Sedation Treatment: Fees for treatments involving intravenous sedation must be paid before the appointment to avoid any financial transactions or signatures while under the influence of the sedative.
- Deposits: Beaumont Dental reserves the right to charge a deposit for booking future private appointments, which will be deducted from the overall cost of treatment.
- Debt Collection: In cases where payment is overdue and debt collection services are required, Beaumont Dental reserves the right to charge additional fees for administration and debt recovery.
- Treatment Fees: Treatment fees are based on the materials used, laboratory costs incurred (if applicable) and clinical time spent. All fees will be outlined in your treatment plan.
5. Refusal of Treatment
Beaumont Dental reserves the right to refuse treatment at its discretion.
6. Cancellations and Missed Appointments
- Late Cancellation/Missed Appointments: Beaumont Dental reserves the right to charge up to £120 per hour (£2 per minute) for missed appointments or appointments cancelled with less than 24 hours’ notice. For appointments lasting longer than 1 hour, we require at least 72 hours’ notice.
- Late Arrivals: We understand that circumstances may cause delays. If you arrive more than 10 minutes late for your appointment, we may ask you to reschedule.
7. Personal Details and Medical History
It is your responsibility to provide accurate and up-to-date information regarding your details, medical history, and any medications you are currently taking. Please inform your dentist of any changes in your medical history or medication.
8. Use of Images and X-rays
Beaumont Dental may use images and X-rays of your teeth and smile for marketing and educational purposes. Your identity and details will never be disclosed or published without your consent. If you do not wish for your images or X-rays to be used in this way, please notify us.
9. Use of Patient Contact Details
To ensure the best possible care, Beaumont Dental may periodically contact you regarding your appointments, treatment reminders or important clinic updates. We may reach you by phone, email, text or post. If you prefer not to be contacted, please inform us of your preference.
10. Zero Tolerance/Abuse Policy
Beaumont Dental operates a zero-tolerance policy regarding abuse directed at our staff, disruptive or disorderly behaviour, drunkenness or persistent missed or late cancelled appointments. In such cases, Beaumont Dental reserves the right to refuse treatment and deny admission.
11. Data Protection
Beaumont Dental is committed to protecting your data. All personal details are stored securely in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Clinical notes, digital radiographs and photographs remain the property of Beaumont Dental. Copies of these documents can be requested, and Beaumont Dental reserves the right to charge an administrative fee for providing these copies if appropriate.
We thank you for choosing Beaumont Dental. We aim to provide the best care and service possible. If you have any questions or concerns about these terms, please do not hesitate to contact us.
